Czech Airlines Technics turned a CZK 35m loss into profit and cut turnover in half

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50%
reduction in employee turnover
+25%
over-achievement of 2024 hiring targets
CZK 21m
profit in the second year of transformation
Losses, high turnover and low trust in management
Challenge

Losses, high turnover and low trust in management

After the turbulence of separating from its parent company and the impact of the COVID-19 pandemic, Czech Airlines Technics (CSAT) faced a range of critical issues:

  • Employee turnover reached 12%, disrupting project continuity.
  • Economic downturn – the company had to move from a deep loss (-CZK 35m) to sustainable profit.
  • Poor atmosphere and low trust – employees perceived management as incompetent.
  • Rigidity and low flexibility – decision-making was slow and resistance to change was high.

CSAT needed to stabilize the team, increase productivity and change its corporate culture to prepare for future challenges.

"Strategic transformation isn't about changing a logo or a slogan. It's about setting clear priorities, building trust, and creating an environment where people want to contribute to the company's success."
Filip Hurda, CEO Kogi
Solution

Strategic and cultural transformation

1. New strategy and more efficient processes

  • Creating a clear mission, vision and strategic goals for every level of the company.
  • Eliminating duplicate activities and introducing 51 concrete initiatives to improve efficiency.
  • Modernizing IT systems and designing two new customer services.

2. Corporate culture transformation

  • Reorganizing key departments and redefining leadership roles.
  • A new recruitment strategy, strengthening the employer brand and improving salary competitiveness.
  • Introducing a performance measurement system and linking pay to productivity.
  • Strengthening managerial skills through assessments and development plans.
  • Setting clear behavioral standards and team rituals to improve collaboration.

3. Intensive change management

  • Introducing a transformation manager role to support initiative owners.
  • Regular strategic meetings and transparent communication between management and employees.
  • Systematic collection and evaluation of feedback to maintain momentum for change.
"We were very satisfied with our collaboration with KOGI. Their structured approach and flexibility were key. They gave us the support that allowed us to take ownership of the change. We appreciate their human approach, which strengthened trust between teams. Our collaboration was very successful and we look forward to continuing it."
Vladimír Müller, Board Member, CSAT
Results

Improvement across all key areas

  • Reduced turnover to 6.2%.
  • A turnaround from loss to profit, from –CZK 35,000,000 to +CZK 21,000,000 in the second year of the transformation.
  • Exceeded hiring targets by 25% for 2025.
  • Positive changes in atmosphere and trust in management.
Czech Airlines Technics

Czech Airlines Technics

Czech Airlines Technics (CSAT) is a leading company in aircraft maintenance, known for its long-standing expertise, broad service portfolio and high standards. It provides services ranging from heavy and light maintenance to landing gear and component overhaul.

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