How UNIQA uses AI to keep company culture from stopping at the workshop

Together with Kogi, UNIQA built three AI agents that help managers hold better conversations and more effective meetings, and build culture continuously, every day.

3
connected AI agents
1
concrete recommendation after every meeting
Every day
instead of a one-off intervention
The target culture was defined. But how do you keep it alive in day-to-day work?
Challenge

The target culture was defined. But how do you keep it alive in day-to-day work?

Many organizations put a lot of effort into defining their values and target culture. Making sure the agreed principles show up in the daily work of managers and teams months after the workshops end, and that people actually change how they behave, is much harder.

This was exactly the challenge UNIQA faced. Once the target culture was defined, the question was how to make sure it didn't stay in presentations and on posters, but shaped real meetings, decisions and the way people are led.

Project goals:

  1. Carry the target culture from the workshops into the daily work of managers and teams

  2. Give managers regular, practical feedback on their meetings and conversations

  3. Help teams recognize the habits that support or hold back the desired culture

  4. Build everything on support and development, not control and evaluation

Solution

Three connected AI agents that work as a mirror, not as a control

Together with Kogi, UNIQA built a set of AI agents. Their purpose isn't to evaluate or monitor people. They work as a practical mirror that shows managers and teams what strengthens the culture in their daily work and what holds it back.

The outputs are short and concrete, and each one points to a single improvement. Managers don't get another report. They get one simple recommendation they can try at their next meeting or in their next conversation.

The solution consists of three tools:

  • Leadership Coach: supports managers in difficult conversations, leadership development and reflecting on how they work with their team

  • Team Culture Agent: follows how the team works in the context of the target culture and gives ongoing feedback based on team meetings

  • Meeting Effectiveness Agent: focuses on the quality of facilitation, decision-making and the effectiveness of meetings run by managers and project leads

“Culture doesn't change during a workshop. It changes in meetings, in difficult conversations and in the hundreds of small decisions managers and teams make every day.”
Filip Hurda, Associate Partner, Kogi
Results

Regular feedback changed behavior faster than one-off interventions

The pilot showed that regular, practical feedback changes everyday behavior faster than one-off interventions.

Managers started, on their own initiative, to:

  1. use the recommended practices when running meetings,

  2. close decisions more clearly,

  3. assign responsibilities more explicitly,

  4. work with feedback more deliberately.

AI doesn't have to be only about productivity.
The UNIQA project shows that AI can help where change programs struggle most: turning the right ideas, values and intentions into the everyday habits of individual teams.
UNIQA

UNIQA

UNIQA offers both life and non-life insurance, from motor and property cover to travel and accident insurance. It ranks among the five largest insurers in the Czech Republic and is part of the Austrian UNIQA Insurance Group, one of the leading insurance groups in Central and Eastern Europe.

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